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Privacy Policy

Last Updated: January 12th, 2026

1. A legal disclaimer
 

The information provided on this website by CrossFit STEPS (“we,” “our,” or “us”) is for general informational and educational purposes only. By accessing and using this website, you accept and agree to the terms of this Disclaimer.

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No Medical Advice

The content on this website, including but not limited to workout programming, training guidance, fitness tips, and nutritional information, is provided for general informational purposes only and is not intended as medical advice.

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You should consult with a qualified physician or healthcare professional before beginning any exercise or fitness program, particularly if you have any medical conditions, injuries, or health concerns. Participation in any physical exercise program involves risk of injury.

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CrossFit STEPS is not responsible for any injuries, health problems, or damages that may result from the use or misuse of the information provided on this website.

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Assumption of Risk

By participating in any fitness activities, workouts, or training programs referenced on this website, you acknowledge that physical exercise carries inherent risks, including but not limited to muscle strains, sprains, fractures, or other injuries.

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You voluntarily assume full responsibility for any risks, injuries, or damages that may occur as a result of participating in physical activities or following any guidance provided on this website.

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No Guarantees of Results

Fitness results vary based on individual effort, consistency, physical condition, and other factors. CrossFit STEPS does not guarantee specific results from participating in any programs, workouts, or services mentioned on this website.

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External Links

This website may contain links to third-party websites for informational purposes. CrossFit STEPS has no control over the content, policies, or practices of third-party websites and assumes no responsibility for them.

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Limitation of Liability

To the fullest extent permitted by law, CrossFit STEPS, its owners, coaches, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or reliance on any information provided on the site.

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Intellectual Property

All content on this website, including text, graphics, logos, images, and other materials, is the property of CrossFit STEPS unless otherwise stated and is protected by applicable copyright and intellectual property laws. Unauthorized use or reproduction of any content is prohibited without written permission.

2. Information We Collect

A. Personal Information You Provide

 

We collect personal information when you:

  • Submit a contact form

  • Sign up for a "3 for Free" or Drop in. 

  • Book a class or consultation

  • Subscribe to emails

  • Communicate with us online

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This may include:

  • Name

  • Email address

  • Phone number

  • Message details

  • Class/scheduling information

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We do not collect payment information on this website.

  • IP address

  • Device/browser type

  • Pages visited

  • Time spent on the site

  • Cookie/consent preferences

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B. Automatically Collected Information

 

Like most websites, we collect limited technical data for security and analytics purposes, such as:

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This information is not used to personally identify you unless required for security or troubleshooting.

3. Cookies & Similar Technologies

Our site uses:

 

✅ Essential Cookies

Required for security, form submission, session functionality, and basic site operations. These cannot be disabled.

 

✅ Analytics / Performance Cookies

Used only with your consent to understand site usage and improve performance.

 

✅ Marketing / Retargeting Cookies

Used only with your consent if Meta Pixel, Google Ads/Analytics, or similar tools are active on the site.

 

You can change your cookie preferences at any time through the cookie banner or settings link.

 

Third-party services may set their own cookies according to their privacy policies.

4. How We Use Personal Information

We use personal information only for purposes that a reasonable person would consider appropriate for a fitness facility, including to:

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  • Respond to your inquiries

  • Schedule sessions or consultations

  • Communicate updates, reminders, or information you request

  • Provide gym services and customer support

  • Improve our website and class offerings

  • Maintain security and prevent misuse of the site

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We may send you messages related to your inquiry or subscription. You may unsubscribe at any time.

5. When We Share Personal Information

We do not sell your personal information.

 

We may share information only with:

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✅ Service Providers / Data Processors

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These include:

  • Respond to your inquiries

  • Schedule sessions or consultations

  • Communicate updates, reminders, or information you request

  • Provide gym services and customer support

  • Improve our website and class offerings

  • Maintain security and prevent misuse of the site

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These providers process data under contract, solely to deliver the services we use.

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✅ Legal Requirements

We may disclose information if required to:

  • Comply with law, regulation, or court order

  • Protect our rights, property, safety, or prevent fraud

  • Respond to lawful requests from government authorities

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✅ Business Transfers (Unlikely)

 

If CrossFit STEPS undergoes a business transition, personal information may be transferred according to applicable laws.

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6. Cross-Border Transfers

Some service providers store or process data in the United States or other jurisdictions.
Your information may therefore be subject to foreign laws and lawful access by government authorities.

 

We use reputable service providers and take reasonable steps to protect your data.

7. How Long We Keep Information

We retain personal information only as long as necessary for the purposes described, including:

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  • Comply with law, regulation, or court order

  • Protect our rights, property, safety, or prevent fraud

  • Respond to lawful requests from government authorities

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You may request deletion at any time.

8. Your Rights (PIPEDA + BC PIPA)

We have the right to: 

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  • Access your personal information

  • Correct inaccuracies

  • Withdraw consent for future communications

  • Request deletion of personal information when legally possible

  • Ask questions about how your information is handled

To exercise these rights, contact us at:

📧 lambertonlance@gmail.com

📞 (604) 305-4550

 

You may also contact the Office of the Information and Privacy Commissioner for BC (OIPC) or the Office of the Privacy Commissioner of Canada (OPC) with concerns.

9. Children’s Privacy

Our website is not directed to children under 13.
We do not knowingly collect personal information from children without the consent of a parent or guardian.

 

Youth class inquiries must be submitted by an adult.

 

If you believe a child has submitted personal information, contact us and we will remove it.

10. Security

Our website may contain links to external websites or social media platforms.


We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.


The updated version will always appear on this page with a revised “Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

 

📧 lambertonlance@gmail.com
📞 (604) 305-4550
📍 CrossFit STEPS – Unit 6, 22826 Dewdney Trunk Rd., Maple Ridge, BC

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